Privacy Policy

Effective Date: January 20, 2026

Balboa Insights LLC ("Balboa Insights," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website (www.balboainsights.com), our services, including data and AI consulting, the development and maintenance of AI agents, and any other interactions you may have with us. We are located in San Diego, California, USA, and provide services to clients globally.

By accessing or using our website, services, or otherwise providing information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

We adhere to applicable data privacy laws and standards, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Health Insurance Portability and Accountability Act (HIPAA) where applicable to protected health information, the Children's Online Privacy Protection Act (COPPA), the Gramm-Leach-Bliley Act (GLBA) for financial information, and other relevant U.S. federal and state laws. For users in other jurisdictions, we strive to comply with international standards such as the General Data Protection Regulation (GDPR) in the European Union, to the extent applicable. However, this Privacy Policy is governed by the laws of the State of California and the United States, without regard to conflict of law principles.

Important Note on AI Agents

We build and maintain AI agents that may interact with external systems and the outside world. While we implement robust security measures to protect data entered into or processed by these agents, AI technology is nascent and evolving. Certain vulnerabilities, risks, or data exposures may occur due to factors outside our control, such as third-party integrations, external threats, or inherent limitations in AI systems. We disclaim any liability for such occurrences to the fullest extent permitted by law. Users are advised to exercise caution and not input sensitive information unless necessary.

We do not sell any personal information we collect, whether from leads, prospects, audience members from speaking engagements, clients, or any other sources. "Sell" has the meaning provided under applicable laws, such as the CCPA/CPRA.

1. Information We Collect

We collect personal information that you provide to us directly, information collected automatically, and information from third-party sources.

a. Information You Provide Directly

• Contact and Account Information: Name, email address, phone number, mailing address, company name, job title, and any other information you provide when you contact us, submit inquiries, register for events, request consultations, or engage our services.
• Client and Project Data: Information provided in the course of our consulting services, such as business data, datasets for AI development, or other materials shared with us.
• Payment Information: Billing details, credit card information, or other financial data processed through third-party payment processors (we do not store payment card details directly).
• Feedback and Communications: Information in surveys, feedback forms, emails, or other communications.
• Event and Marketing Data: Information from speaking engagements, webinars, or marketing interactions.

b. Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time and date of access, clickstream data, and interactions with our website or AI agents.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies.
• Location Data: Approximate location based on IP address (we do not collect precise geolocation without consent).
• Log Data: Server logs recording access attempts, errors, and security events.

c. Information from Third Parties

• Partners and Service Providers
• Public Sources
• Client-Provided Data

2. How We Use Your Information

We use personal information to provide and improve our services, communicate with you, process transactions, perform analytics and research, comply with legal obligations, prevent fraud, and for marketing (with opt-out options).

3. Sharing of Your Information

We do not sell personal information. We may share it with:

• Service Providers
• Business Partners (in context of projects)
• Legal Compliance
• Business Transfers (merger, acquisition, etc.)
• Protection of rights and safety
• Aggregated or Anonymized Data

4. Data Security

We implement reasonable safeguards. However, no system is completely secure. We cannot guarantee absolute security, especially with AI agents.

5. Data Retention

We keep personal information only as long as necessary for the purposes described, legal obligations, or dispute resolution.

6. International Data Transfers

Personal information may be transferred to and processed in the United States or other countries.

7. Children's Privacy

We do not knowingly collect personal information from children under 13. Our services are not directed to children.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or opt out of certain uses of your personal information. Contact us to exercise your rights.

9. Cookies and Do Not Track

We honor Do Not Track signals where feasible. You can manage cookies in your browser.

10. Third-Party Links

We are not responsible for the privacy practices of third-party websites.

11. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with a new effective date.

12. Governing Law and Dispute Resolution

Governed by California law. Disputes resolved in San Diego County, California courts.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages. Our total liability is limited to amounts you paid us in the prior 12 months.

14. Contact Us